Terms of Service

Effective Date: January 2025

Company: EEROOP LLC (“Company,” “we,” “us,” or “our”)

Website: Iloreputation.com

1. Binding Agreement

By accessing or purchasing services from EEROOP LLC, you (“Client,” “you”) agree to be

legally bound by these Terms of Service (“Agreement”).

Electronic acceptance, including checking a box or submitting payment, constitutes a legally

binding agreement under the U.S. Electronic Signatures in Global and National Commerce Act

(E-SIGN Act).

If you do not agree, you must not use the Services.

2. Scope of Services

EEROOP LLC provides digital reputation management services, which may include:

  • Content removal assistance

  • Content suppression strategy

  • Online monitoring and alerts

  • Review management support

  • Reputation audits and reporting

  • AI-assisted brand monitoring

We do not own, control, or operate third-party platforms including but not limited to:

  • Google

  • Yelp

  • Meta

  • Reddit

  • Trustpilot

Final decisions regarding removal, visibility, indexing, or publication are made solely by the

applicable third-party platform.

3. No Guarantee of Results

All services are performed on a commercially reasonable efforts basis.

We do not guarantee:

  • Removal of any content

  • Suppression to a specific ranking position

  • Specific timeframes

  • Revenue increases

  • Platform reinstatement

Estimated timelines are non-binding and provided in good faith.

4. Results-Based Removal Services

Where removal services are offered on a results-based pricing structure:

  • Payment is triggered only upon confirmed removal of the specific identified content.

  • “Removal” means the content is no longer publicly accessible at the original URL.

  • De-indexing, temporary outages, or geographic restrictions do not constitute removal

unless otherwise agreed in writing.

  • If removal is not achieved within 30 days, and no removal occurs, no payment obligation arises

for that specific item.

  • This provision applies only to designated removal services and not to monitoring, consulting, or

subscription services.

5. Payment Terms

Authorization

By providing payment information, Client:

  • Confirms authorization to use the payment method.

  • Authorizes Company to charge for agreed services.

  • Acknowledges that digital consulting services may begin immediately.

Subscriptions

Monitoring and subscription services renew automatically unless canceled in writing at least

three (3) business days before renewal.

Refund Policy

Due to the digital and consulting nature of services:

● Fees for completed consulting, analysis, research, or strategy work are non-refundable.

● Subscription cancellations are effective at the end of the current billing cycle.

● No pro-rata refunds are issued unless required by law.

6. Chargebacks and Payment Disputes

Client agrees to contact Company in good faith before initiating any payment dispute or

chargeback.

Initiating a chargeback without prior written notice and opportunity to resolve constitutes

material breach of this Agreement.

In the event of a chargeback, Company may provide the payment processor, including but not

limited to Stripe, with:

● This Agreement

● Service logs

● Communications

● IP address records

● Access timestamps

● Work documentation

Client agrees to reimburse Company for any fees, penalties, or administrative costs incurred

due to improper disputes.

7. Client Representations and Warranties

Client represents that:

● All information provided is accurate and lawful.

● Client has a legitimate legal interest in the content identified.

● Client will not request removal of lawful content for fraudulent purposes.

● Client will not request fake reviews, impersonation, or unlawful manipulation.

Company reserves the right to refuse or terminate services where legal or ethical concerns

arise.

8. Compliance With Law

Services are provided in compliance with applicable U.S. laws, including consumer protection

and advertising regulations.

Company does not engage in:

● Fake review posting

● Impersonation

● Hacking

● Defamation

● Misrepresentation

Client is solely responsible for their own business practices and regulatory compliance.

9. Intellectual Property

All proprietary systems, strategies, methodologies, software, reports, and documentation remain

the exclusive property of EEROOP LLC.

Client receives a limited, non-transferable license to use deliverables for internal business

purposes only.

10. Confidentiality

Company maintains confidentiality of non-public client information except:

● As necessary to perform services

● As required by law

● As required to respond to legal process

11. Limitation of Liability

To the maximum extent permitted by U.S. law:

Company shall not be liable for:

● Lost profits

● Reputational harm

● Business interruption

● Platform decisions

● Indirect or consequential damages

Total aggregate liability shall not exceed the total fees paid by Client in the twelve (12) months

preceding the claim.

12. Indemnification

Client agrees to indemnify and hold harmless Company from claims arising out of:

● Client-provided information

● Alleged defamation

● False statements

● Regulatory investigations

● Client misuse of Services

This obligation survives termination.

13. Termination

Company may suspend or terminate services immediately if:

● Client breaches this Agreement

● Client requests unlawful conduct

● Payment obligations are not met

Termination does not relieve Client of payment obligations for services rendered.

14. Arbitration & Class Action Waiver

Any dispute shall be resolved through binding arbitration under the Federal Arbitration Act.

Arbitration shall occur in the State of [Insert State].

Client waives:

● Right to jury trial

● Participation in class or collective actions

Each party shall bear its own legal fees unless otherwise awarded.

15. Governing Law

This Agreement shall be governed by the laws of the State of [Insert State], without regard to

conflict of law principles.

16. Severability

If any provision is deemed unenforceable, the remainder shall remain in full force.

17. Entire Agreement

These Terms, together with any executed service agreement and privacy policy, constitute the

entire agreement between the parties.

18. Contact

EEROOP LLC

Email: legal@eeroop.com

Website: Iloreputation.com